Session type:
Lightning Talk

Session duration:
10 minutes

Presented by:

Nicky Russell

Royal Bank of Scotland

About this Lightning Talk

For the benefit of their customers and their own commercial success, traditional financial institutions have to be able to innovate and exploit new technology and ways of working. Many are fully adopting lean agile at the enterprise level to support a reduction in cost and allow the delivery of change at pace.

At the same time, there is more focus than ever on the industry’s ability to manage the systemic impact financial services can have on customers and the wider economy.

Advances in technology mean banks are developing services in areas such as cloud, AI and automation, which are unproven for a market, highly regulated, fundamentally impactful and already carrying high risk. With the ever-increasing sophistication and motivation for cyber attacks against critical business infrastructure, it is unsurprising that the focus is on banks to prove they have taken every action possible to address these risks.

Hear how we applied an agile framework that allowed us to:

  • align business with technology in ‘front to back’ domains
  • create SME centres of excellence operating a hub and spoke model
  • support those who carry out the work to operate consistently within the standards, whilst delivering at pace

We will share how we are making ourselves adaptable enough to anticipate and respond well to disruption - whether that be a threat or opportunity.

About the Speaker

Nicky Russell has been with RBS for 9 years. She has a background in project and programme management, and then moved to specialise in security and resilience.

Nicky has successfully delivered a number of business resilience work streams, which formed the bank's response to resilience issues identified following the major IT incident in 2012. These include the bank's resilience strategy, policies and end-to-end risk assessment of its most important processes.

Nicky has held the role of Head of Resilience and Continuity (R&C) since January 2016, transforming R&C from a small function with disparate teams into a unified resilience function delivering holistic resilience solutions.

In 2017, she successfully guided her team to execute the strategy, bringing the resilience risks within appetite and achieving a control environment rating in line with the bank-wide objective.

Nicky is now looking at future-proofing the resilience strategy for the bank, using the roll-out of agile methodology to deliver at speed simplified tools, data and processes to embed and mature resilience throughout the organisation.

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